Shipping Policy | Thrifted London
Last Updated: 15 October 2026
At Thrifted London, we are committed to delivering your carefully selected fashion pieces safely and efficiently.
Whether you've ordered a leather jacket, varsity jacket, hoodie, or another item from our collection, we aim to make the delivery process straightforward and transparent.
This Shipping Policy outlines how orders are processed, dispatched, tracked, and delivered.
Orders are generally processed within [Insert processing time, e.g. 1 to 3 business days] after payment confirmation.
Business days exclude weekends and applicable public holidays.
During promotional events, busy seasons, or periods of unusually high demand, processing may take longer.
Once your order has been dispatched, we will send a shipping confirmation to the email address associated with your order, where tracking is available.
We offer shipping to the destinations available during checkout.
Our estimated delivery times are:
United Kingdom: [Insert estimated delivery time]
Europe: [Insert estimated delivery time]
United States & Canada: [Insert estimated delivery time]
Rest of the World: [Insert estimated delivery time]
These time frames are estimates rather than guaranteed delivery dates, unless a specific delivery guarantee is expressly offered.
Delivery times may vary based on the destination, shipping service, customs clearance, and carrier operations.
Shipping charges, where applicable, are displayed during checkout before an order is submitted.
Rates may vary depending on:
Shipping destination.
Parcel weight and dimensions.
Selected delivery service.
Applicable shipping promotions.
Any free shipping promotion will be subject to the eligibility conditions advertised on our website.
Thrifted London may offer international shipping to selected destinations.
International orders may be subject to customs inspections, import duties, taxes, and clearance procedures.
Whether import charges are prepaid or payable on arrival will depend on the destination and shipping arrangement communicated at checkout.
Where customs charges are not included in the checkout total, the customer may be responsible for paying the charges imposed by the destination country's authorities.
Once your order has been dispatched, you will receive a shipping confirmation email.
Where the delivery carrier offers tracking, the email will include a tracking number or tracking link.
Please allow time for tracking information to become active after the parcel has been handed to the carrier.
Customers are responsible for entering accurate delivery details during checkout.
If you notice an error in your shipping address, please contact us immediately at support@thriftedldn.com.
We will try to correct the address before dispatch, but changes may not be possible once the order has been shipped.
Additional shipping costs resulting from an incorrect address may be payable by the customer where appropriate and permitted by law.
Although we work to ensure timely delivery, unexpected delays can occur because of:
Carrier disruptions.
Severe weather.
Customs processing.
Public holidays.
Incorrect delivery information.
Other logistical circumstances.
If your parcel is significantly delayed or appears lost, please contact our customer support team.
We will review the situation and work with the relevant shipping provider to investigate.
Your statutory rights in relation to delivery remain unaffected.
If your parcel arrives visibly damaged, we recommend keeping the packaging and taking clear photographs before discarding any materials.
Please contact support@thriftedldn.com with your order number, photographs, and a description of the issue.
We will assist you in accordance with our Return & Refund Policy and applicable consumer rights.
Occasionally, an order containing multiple items may be dispatched in separate parcels.
If this happens, we will provide available shipment information so you can follow the progress of your order.
If you need to cancel an order, please contact our support team as soon as possible.
We will attempt to accommodate cancellation requests before dispatch.
If an order has already been dispatched, any applicable cancellation and return rights will be handled in accordance with our Return & Refund Policy and relevant consumer protection law.
For shipping enquiries, delivery updates, or assistance with an order, please contact:
Brand: Thrifted London
Email: support@thriftedldn.com
Website: https://thriftedldn.com
Shipping Origin: United States
Thank you for shopping with Thrifted London. We appreciate your trust in our collection.
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